One of the many many perks in my position of what I can only describe as a real-life whack-a-mole or really anything Ryan doesn’t have time for (read anything he doesn’t want to do), is Customer Service. It is also great fodder for this blog. I mean the anonymity alone brings out the best in humanity. Who doesn’t want to take out their personal frustrations on the faceless punching bag on the other side of the screen?

SCREAMING and Profanity….

Look, I get it, you are attempting to make a point. But let’s be clear. Your use of ALL CAPS AND BOLD FACE DOES NOT GET YOU ANY FAVORS. Nor does it get you a speedier response. In fact, just an FYI, the more obnoxious and offensive, in my experience, the more likely the email is a scam. Most scammers try to get money out of a company by coming right out of the gates with profanity and anger sans any reason or inquiry about their order. I guess they feel their demands will intimidate the CS team. Not this one.

Or, you are just an asshole. Sometimes it’s hard to tell.

Real-life Assholes

This woman wanted to know if our body towel is the same thickness as our hair towel. Well, it is the same fabric so I sent a friendly response stating that all of our items were made from our Nanoweave fabric. This is her response:

“That’s NOT what I asked.  Obviously it’s made from the same material as the super towel.  I want to know if it’s the same density or a thinner fabric. “

Ok….. that IS what you asked. Again, IT IS THE SAME FABRIC.

And to the person who wrote with a simple “F-YOUUUUUUU! I NEVER RECEIVED MY ORDER!!!!” No beating around the bush here!

Dear lord. What kind of response are you expecting??? First as a PSA, once an order leaves a company’s warehouse, we cannot control what happens in the shipping process. We use reputable shippers, but again, not in our control. That being said, we rectify any lost or misplaced orders. Shit happens people. Relax.

The Lesson….

The moral of the story here, is to be nice to the poor CS person on the end of the line, they are only trying to help. And you might even get some free shit out of a greatful representative who is dealing with assholes all day.

Although, these days, it’s mostly an AI bot, and then sometimes it’s fun to fuck with them for your own amusement. Really, it depends on the kind of day you are having. We are all human. Well, except the AI bot, it’s not human.